Lost Subway Items to Be Delivered Home for a Fee in Seoul

Seoul citizens who have lost items on the subway will soon be able to have them delivered directly to their homes. Seoul Metro announced on July 15 that it will launch a "Lost Item Home Delivery Service" starting July 20, allowing people to receive items stored at lost and found centers via courier.

This new service builds upon the existing "Ttotta Lost Item Delivery Service," which allows users to pick up items from locker locations. To use the new delivery option, individuals must first identify the correct lost and found center, contact them for verification, and then provide their address and pay the delivery fee through a provided link. The cost of delivery varies based on the item's size and weight, ranging from 5,000 won for items under 2 kg to 7,000 won for those between 10 kg and 20 kg. Fees may also differ based on delivery area and specific dimensions.

Seoul Metro is collaborating with CJ Logistics for this service. In case of loss or damage during transit, the courier company's compensation procedures will apply. However, certain items like cash, securities, explosives, and live animals are excluded from delivery. The public corporation also reminded citizens on how to report lost items, emphasizing the importance of providing details such as the train's departure time, disembarking location, and the item's last known position to aid in quick recovery.

"The Lost Item Home Delivery Service is designed to reduce the time and travel burden for customers, making it more convenient to retrieve lost items," said Seoul Metro President Kim Tae-gyun. "We will continue to expand citizen-centric services that are closely integrated into daily life to enhance customer satisfaction and increase the rate of item recovery."

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The Lost Item Home Delivery Service is designed to reduce the time and travel burden for customers, making it more convenient to retrieve lost items. We will continue to expand citizen-centric services that are closely integrated into daily life to enhance customer satisfaction and increase the rate of item recovery.