Mexico City Metro to offer mental health services to 5 million users

Mexico City's Metro system is set to enhance its support for passengers with a new agreement that will bring mental health, crime prevention, and anti-human trafficking services to its over 5 million daily users. The Metro's director, Adrián Rubalcava, and José de Jesús Rodríguez, an honorary counselor of the Citizen Council, formalized the partnership.

The collaboration will see the Citizen Council offer free services focused on orientation, prevention, and attention to issues concerning safety and mental well-being. Crucially, the Council will also train Metro workers in legal and psychological areas. This training aims to bolster their capacity to assist passengers, prevent crime, and foster a culture of citizen reporting.

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Caring for users is part of the journey. And the collaboration of the Citizen Council will be fundamental.

Rubalcava highlighted the agreement's role in strengthening the "Salvemos Vidas" (Let's Save Lives) program, which has been operational for a decade and has successfully intervened with 920 people experiencing emotional crises. "Caring for users is part of the journey," Rubalcava stated, emphasizing the vital contribution the Citizen Council will make.

The Citizen Council's "Di Sí a la Vida" (Say Yes to Life) program has supported over 45,000 individuals since 2019. Through this new partnership, their services will be more accessible within the daily commute of millions. A dedicated Safety Line and Trust Chat (55 5533 5533) is available 24/7, offering free and confidential support to those in need.

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Caring for emotional health is also building security. In the Citizen Council, we have accompanied more than 45,000 people since 2019 through our 'Say Yes to Life' program, and today we bring our attention to a space as everyday and close as the Metro, so that more people know they are not alone and that they have our support.