Mexico Customs warns of impersonation scams seeking money and personal information

Mexico's National Customs Agency has warned the public about attempts to impersonate the agency and its officials in order to obtain money and personal information illegally.

In a statement, the agency said it had detected fraudulent communications circulated through different channels in its name. It reserved the right to take legal action against anyone misusing its name, logo or institutional image.

The agency urged people not to make payments or provide personal information in response to such messages. “No official of this agency, including its head, communicates directly by telephone, email, WhatsApp or any other means with individuals or companies to demand payments, handle customs-clearance procedures or request payment commitments on behalf of the institution,” it said.

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No official of this agency, including its head, communicates directly by telephone, email, WhatsApp or any other means with individuals or companies to demand payments, handle customs-clearance procedures or request payment commitments on behalf of the institution.

Mexico Customs added that it has no private agents, intermediaries or representatives handling customs procedures, cargo releases or payments. “All procedures are carried out directly by the interested parties or through duly authorized customs brokers,” the agency said.

It also clarified that it cannot hold or seize bank transfers between private parties and does not intervene in banking operations in Mexico or abroad. People who receive suspicious messages were advised to report them to Mexico's Attorney General's Office or the National Commission for the Protection and Defense of Financial Services Users.

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All procedures are carried out directly by the interested parties or through duly authorized customs brokers.