Municipalities and hospitals top complaints list in Lambayeque, Peru

Municipalities and hospitals in Peru's Lambayeque region are leading the list of public institutions facing the most complaints, according to a recent report by the Ombudsman's Office (DP). The primary concerns raised by citizens revolve around access to services, the quality of public attention, and the overall standard of services provided.

From January to June 22 of this year, the Lambayeque Regional Ombudsman's Office received 611 complaints, 748 inquiries, and 62 petitions. These figures closely mirror those from the same period in 2025, suggesting that the total number of complaints for the current year could reach approximately 3,000, matching the previous year's total.

The data reveals that municipalities account for the largest share of grievances, with 165 complaints. The health sector follows with 125 complaints, and public or private service companies (like ENSA and Epsel) rank third with 82. The education sector, represented by UGEL, recorded 55 complaints. In the health sector specifically, complaints detail issues such as inadequate access, poor public interaction, substandard service quality, and improper referrals to clinics.

Carlos Rodas, head of the DP Lambayeque, emphasized the office's role in protecting fundamental rights and overseeing public administration to ensure the population's well-being. The report highlights ongoing challenges in public service delivery within the region.