Nasfund rolls out mobile service booths for members

Nasfund is pioneering a new approach to member services in Papua New Guinea's superannuation sector with the rollout of mobile service booths. This initiative, the first of its kind in the industry, brings the full Nasfund office experience directly to members' locations.

Chief Executive Officer Rajeev Sharma highlighted the common reasons members visit Nasfund branches. Many seek to check their account balances, obtain statements, get membership identification cards, or update their personal details. The mobile booths are designed to cater to these frequent needs efficiently.

By taking its services to the members, Nasfund aims to enhance accessibility and convenience. This move is expected to benefit a wide range of members, particularly those who may find it challenging to travel to traditional branch locations. The rollout signifies Nasfund's commitment to improving member engagement and service delivery.

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most of the time, many members who turn up at the Nasfund branch usually go to check their balance, get their statements, get a membership identification card, or update their Membership Details Update Form (MDUF).