Nearly 250 Zagreb Households Await Water Connections Amid Network Expansion

Residents in Zagreb are facing significant delays in obtaining new water connections, with nearly 250 households in the Novi Zagreb-zapad district alone awaiting service. Data from Vodoopskrba i odvodnja (ViO) for 2026 shows 1,277 applications were received, but only 643 have been resolved.

The longest waits are in the western parts of the city, specifically Novi Zagreb-zapad and Brezovica. ViO attributes this to extensive network expansion projects in these areas. For instance, construction of a sewage network in Lučko–Ježdovec has led to a surge in requests for water connections as well.

Beyond the initial application, the process involves two main stages: from submitting the request to signing a contract, and from signing the contract to the actual on-site work. The first stage averages 63 days, with a maximum of 150 days. The second stage averages 80 days, with a maximum of 153 days. This means a resident could wait almost five months from initial application to the arrival of workers.

Despite these lengthy waits, ViO reports that the current pace is an improvement compared to previous years. However, city council members have requested a detailed report from the mayor on the number of applications and the realization tempo, prompted by resident complaints about prolonged waiting times.

“

Data for 2026 are shown as of July 1, 2026. The first part of the calendar year has a reduced intensity of work due to weather conditions - winter service.