Nissan and Amazon join forces to offer original auto parts to customers in Mexico

Nissan Mexicana and Amazon Mexico have partnered to launch an official online store, providing customers with direct access to over 2,100 original Nissan auto parts. This collaboration aims to enhance the after-sales experience by making genuine parts more accessible and convenient.

The dedicated store on Amazon Mexico features a comprehensive catalog organized by vehicle model and category. Customers can find parts across nine main categories, including auto parts, oils and lubricants, shock absorbers, lighting, bumpers, body parts, floor mats, filters, and sensors. The initiative also includes "value advantage" products, specifically designed for Nissan vehicles out of warranty.

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The after-sales service is a key pillar for building long-term relationships with our customers. With the launch of our official store on Amazon Mexico, we are bringing original spare parts closer to our customers through an accessible, reliable, and hassle-free digital experience.

Claudia Rodríguez, Director of Aftersales at Nissan Mexicana, emphasized the strategic importance of after-sales service in building long-term customer relationships. "By launching our official store on Amazon Mexico, we are bringing original spare parts closer to our customers through an accessible, reliable, and hassle-free digital experience," she stated. This move extends the quality and trust of Nissan's service network into the digital realm.

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This initiative allows us to extend the quality and trust of our service network to the digital environment, ensuring that customers can maintain their vehicles with the peace of mind of using original Nissan spare parts, wherever they are.

Pedro Huerta, manager at Amazon Mexico, highlighted the automotive sector as a key category for the platform. "Both individual vehicle owners and businesses, mechanics, and spare parts shops tell us they want a wide and reliable selection of original spare parts that are always available and easy to find," he noted. The partnership aims to meet this demand by ensuring a seamless online shopping experience.

Customers benefit from several advantages, including delivery in under two days nationwide, 12-month interest-free installments on select products, and flexible payment options like Kueski Pay. Additionally, free returns are offered within the first 30 days. This initiative supports Nissan's national auto parts industry, as over 1,100 of the listed products are manufactured in Mexico. Nissan's distribution center in Aguascalientes holds over 60,000 parts in inventory, supporting this extensive offering.

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The automotive sector is a key category for Amazon in Mexico and one in which we have invested to offer a great customer experience. Both individual vehicle owners and businesses, mechanics, and spare parts shops tell us that they want a wide and reliable selection of original spare parts that is always available and easy to find.