Norwegian Blames Copenhagen Airport for Long Queues

The airline Norwegian has sharply criticized Copenhagen Airport, asserting that the airport itself is responsible for the lengthy queues experienced by passengers, particularly at passport control.

According to Norwegian's country manager, Sara Neergaard, the airport is overbooking flights and passengers relative to its actual capacity. "The airport has let too many planes and passengers into the airport compared to what it has capacity for," she told Finans, directly challenging the notion that the police, who staff the passport control, are the primary cause of the delays.

Lise Kürstein, Communications Director at Copenhagen Airport, acknowledged that there have been periods of long queues this summer. However, she stated that the airport does not recognize the picture painted by Norwegian in the media, suggesting a disagreement over the root cause of the congestion.

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The airport has let too many planes and passengers into the airport compared to what it has capacity for.