NSW to send paramedics not police to some mental health emergencies after multiple deaths

New South Wales is set to deploy specialist nurses instead of police officers to certain mental health emergencies. This significant reform comes after a series of deaths occurred during police interventions with individuals experiencing mental health crises.

The state's mental health and police ministers announced on Thursday a statewide overhaul of how triple zero calls are handled. A dedicated team of mental health experts will now assess mental health-related calls around the clock. The aim is to provide more appropriate and immediate support, potentially de-escalating situations before they require police involvement.

While the new triage system will operate 24/7, not all aspects of the reform will be implemented statewide immediately. The announcement marks a long-awaited change, driven by advocacy and the tragic outcomes of previous responses. The move is expected to improve care for those in distress and reduce the likelihood of negative encounters with law enforcement.