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The Dhaka district administration is set to revolutionize public service delivery with the upcoming launch of the "Hello DC" app. This innovative digital platform promises to significantly reduce public suffering and usher in an era of greater transparency and accountability in administrative activities. Farida Khanom, the district magistrate and deputy commissioner of Dhaka, shared these details during a recent meeting with media personnel.

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Citizens from across the district will be able to access services online easily and lodge complaints regarding public issues using the app between 9:00am and 1:00pm daily.

Designed for ease of access, the "Hello DC" app will allow citizens across the district to connect with services online and submit complaints regarding public issues. The app will be operational daily from 9:00 am to 1:00 pm, providing a dedicated window for citizens to voice their concerns and seek assistance. Farida Khanom, who proudly holds the distinction of being Dhaka's first female Deputy Commissioner, emphasized that citizens are encouraged to record their problems via phone calls through the app, ensuring that prompt action is taken.

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They are encouraged to record their problems through phone calls using the app, and necessary action will be taken accordingly.

This initiative is particularly noteworthy as it directly targets the reduction of corruption and the pervasive influence of middlemen in administrative processes. By creating a direct channel between the public and the administration, the app aims to streamline access to government-related services, thereby alleviating the common frustrations and delays citizens often experience. Israfil Jahan, an assistant commissioner, further elaborated that the app will facilitate complaint submission, provide emergency information, offer guidance on various certificates, grant access to land and administrative data, allow inquiries about social safety net programs, and enable direct reporting of local problems. The "Hello DC" app represents a significant stride towards a more responsive and citizen-centric governance in Bangladesh.

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The app’s launch would help curb corruption and the influence of middlemen in administrative services and also reduce public suffering in availing government-related services.