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๐Ÿ‡น๐Ÿ‡ผ Taiwan /Economy & Trade

Online shoppers prioritize official authorization for phones; Coupang partners with Samsung for Galaxy Z pre-orders

From Liberty Times · () Chinese

Translated from Chinese, summarized and contextualized by DistantNews.

At a glance

News Sources not specified Context piece
  • Coupang, an official Samsung distributor, is offering pre-order deals for the new Galaxy Z Fold8 Ultra, Fold8, and Flip8, including storage upgrades and cashback.
  • A survey found that consumers prioritize official authorization and manufacturer warranty when buying high-priced electronics online.
  • The promotions aim to provide a secure and convenient purchasing experience for high-value 3C products, with fast delivery and 24/7 customer service.

Online shoppers are increasingly comfortable purchasing high-value 3C products over the internet, but their priorities extend beyond just price. A recent survey reveals that "official authorization and original manufacturer warranty" is the top concern for consumers, with 31.8% of respondents citing it as their most important factor when buying phones. This indicates a growing demand for trust and reliability in online retail for expensive electronics.

Official authorization and original manufacturer warranty is the most important condition for purchasing a phone.

โ€” Survey RespondentRegarding consumer priorities when buying phones online.

Following closely behind, 19.9% of consumers stated that "comprehensive after-sales service from the online retailer" is crucial for their purchasing decisions. Other significant considerations include "trade-in offers for old devices" (14.0%), "member discounts and instant rebates" (13.3%), and "0% interest credit card installments" (12.5%). A notable 8.5% also expressed a desire for "next-day delivery," highlighting the importance of speed and convenience.

Online retailer after-sales service is complete, only then dare to buy.

โ€” Survey RespondentRegarding consumer priorities when buying phones online.

In response to these consumer preferences, Coupang, as an official Samsung distributor, is enhancing its pre-order offers for the new Galaxy Z Fold8 Ultra, Galaxy Z Fold8, and Galaxy Z Flip8. Customers pre-ordering between now and August 1st can receive up to 6,590 yuan in Coupang Coins. Furthermore, pre-orders of the 256GB models before August 13th will receive a complimentary upgrade to 512GB from both Samsung and Coupang. Early birds purchasing the Galaxy Z Fold8 Ultra will also receive additional Samsung gifts, including a silicone magnetic cover and a 10,000mAh power bank.

Old phone recycling discounts must not be missing.

โ€” Survey RespondentRegarding consumer priorities when buying phones online.

Coupang is also incentivizing trade-ins, offering an additional 10% cashback, up to 4,950 yuan, for customers who complete the US3C phone trade-in process. Additionally, specific bank card promotions are available, with DBS Bank offering a 2,000 yuan discount for single installment payments over 40,000 yuan starting July 30th, and E.SUN Bank offering a 2,500 yuan discount for single installment payments over 60,000 yuan starting August 1st. These offers aim to provide a secure, convenient, and value-added purchasing experience for consumers seeking the latest foldable smartphones.

Must have member discounts, instant rebates will be placed.

โ€” Survey RespondentRegarding consumer priorities when buying phones online.
DistantNews Editorial

Originally published by Liberty Times in Chinese. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.