Peru Modernizes Passport System, Eliminating Appointments for 88,000+ Applicants

Peru has modernized its migratory system, with its National Migration Superintendency successfully processing 88,793 electronic passports nationwide during the first month of its new appointment-free service. This initiative, launched on June 1, significantly streamlines the process for citizens seeking travel documents.

The new modality allows individuals to go directly to passport issuance offices without the need for prior online appointments. This simplification has reportedly reduced waiting times and improved the efficiency of service delivery for thousands of Peruvians. The digitalization of entry and exit records is also expected to further expedite processes, cut costs, and enhance overall security.

Minister of the Interior José Zapata Morante has personally overseen the implementation, visiting key offices to ensure the smooth operation of biometric enrollment and document delivery. He highlighted the elimination of virtual appointments as a significant government effort to make state services more accessible and combat informal brokers who previously exploited the high demand.

Further enhancements include the introduction of on-site payment options at select offices, such as through the digital wallet Yape and POS devices, reducing the need for users to visit banks beforehand. The appointment-free service is now available at passport offices nationwide, operating based on each location's capacity and strictly adhering to a first-come, first-served order.

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The elimination of the virtual appointment represents a significant effort by the government to bring state services closer to the citizens, in addition to helping combat informal brokers who took advantage of the high demand for the service.