Preferential service fails seniors: Two-hour wait and indifference at National Registry

A recent experience at the National Registry has brought to light a stark failure in the preferential service system for senior citizens. On Monday, May 25, an adult senior citizen reported facing blatant discrimination while attempting to access services at the National Registry. Despite waiting for over two hours, the individual was met with indifference when inquiring about the lack of service at the designated window for seniors.

The situation worsened when, despite the long wait, the senior was informed by staff that "that's how it is" and nothing could be done. This response underscores a significant breakdown in the intended purpose of preferential service, which is meant to accommodate individuals who require it most.

While additional windows were opened for general service due to long queues, the specific counter for seniors remained inadequate, leaving those who had waited the longest without recourse. This incident raises serious questions about the implementation and effectiveness of policies designed to ensure equitable and timely service for the elderly.

“

that's how it is