Quito Metro earns near-perfect satisfaction rating from users

The Quito Metro has achieved a remarkable 9.9 out of 10 satisfaction rating from its users, according to the "Metro en Cifras" report for July 2026. This high score reflects widespread approval of the public transport system's safety, accessibility, and punctuality.

With an average of 213,000 daily journeys and a total of 165 million trips since its operation began, the metro is a vital part of the city's transportation network. The perception of safety is particularly strong, with nine out of ten women reporting feeling secure while using the service. User feedback also highlights high marks for cleanliness (9.8/10) and customer service (9.4/10).

Beyond its operational efficiency, the Quito Metro demonstrates a commitment to inclusivity. It provides reduced and preferential fares for millions of beneficiaries, including children, seniors, and individuals with disabilities. Specialized assistance is also offered to these groups, and the company actively employs professionals with disabilities. These efforts solidify the metro's role as a key transport system for the Metropolitan District of Quito.