Record Complaints Over Used Cars in Sweden Amid Economic Woes and Stronger Consumer Rights

Consumers in Sweden are facing a growing number of issues with used cars, leading to a record increase in complaints filed with the National Board for Consumer Disputes (ARN). The number of complaints jumped by 45% last year to 4,246 cases, and the upward trend continues, with 1,924 complaints filed by mid-May this year compared to 1,131 in the same period last year.

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It is a constant problem.

These complaints cover a wide range of defects, including transmission failures, broken turn signals, cracked screens, timing chain problems, and malfunctioning information systems. Experts suggest several factors are driving this surge. Marcus Isgren, head of ARN, points to the economic downturn, which may make consumers more inclined to pursue disputes. He also notes that tough times for the auto industry might make sellers less accommodating to complaints.

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If you are a consumer with less financial means, you may be more inclined to pursue a dispute to a decision.

A significant factor is the revised consumer sales law from 2022, which strengthened buyer protection for 24 months. Under the new law, sellers bear the burden of proving that a defect was not present at the time of purchase. Consequently, consumers are more actively gathering and submitting evidence, such as videos, receipts, and invoices, to support their claims. The Swedish Consumer Agency also reports a rise in related cases, with 7,801 inquiries last year, up from 5,350 in 2023, indicating a widespread concern among used car buyers.

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Then it is probably the case that if you are having a tough time financially, it is not as easy to be fair when you receive a complaint against you.