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Researchers warn that talking more with AI could make people more robot-like
๐Ÿ‡ท๐Ÿ‡ธ Serbia /Technology

Researchers warn that talking more with AI could make people more robot-like

From N1 Serbia · () Serbian

Translated from Serbian and summarized by DistantNews. Read the original for the full story.

At a glance

Explainer Named sources Context piece
  • A theoretical paper in AI & Society proposes that repeated interaction with AI customer-service systems could influence how people communicate.
  • The researchers describe this possible process as โ€œrobotoid humanity,โ€ in which people become more compatible with AI by reducing their quirks and unpredictability.
  • The paper draws on earlier human-robot interaction research but does not include long-term experiments on people.

Repeated conversations with artificial intelligence could gradually make people more predictable and easier for machines to process, according to a theoretical paper published in AI & Society.

The international research team calls the possible process โ€œrobotoid humanity.โ€ Its argument is that people who regularly interact with AI customer-service systems may begin adopting the communication patterns those systems handle most easily. In doing so, they could limit some of their quirks, individuality and unpredictability.

The researchers say the change could work in both directions. AI bots are becoming more human-like in text exchanges, while people may take on characteristics of the machines they use. These systems can provide customer support, hold natural conversations and adapt to individual users by remembering earlier exchanges, making interactions feel increasingly social.

Social robots in customer services are designed to imitate gestures, speech and emotional signals in order to trigger cognitive and emotional reactions in users.

โ€” Inฤi Toral-MansonThe University of Birmingham marketing researcher described how customer-service robots influence users.

Inฤi Toral-Manson, a marketing researcher at the University of Birmingham, said social robots are designed to imitate gestures, speech and emotional signals in order to trigger cognitive and emotional responses. She said the research examines how interaction with anthropomorphized robots may create a two-way influence, with robots becoming more human-like and humans more robot-like.

The paper remains entirely theoretical. The researchers did not conduct long-term experiments with people to measure the effects of repeated AI interaction. Their framework instead draws on earlier research into human-robot interaction. Selรงen Ozturkcan of Linnaeus University said repeated exposure could lead consumers to adopt the communication style they encounter, while machine learning could intensify the process by adapting robot behavior to user responses.

Consumers do something, the robot responds, and through repeated exposure consumers gradually adopt that way of communicating.

โ€” Selรงen OzturkcanThe Linnaeus University management engineering specialist explained how repeated interactions might shape communication.
About this summary

Originally published by N1 Serbia in Serbian. Translated, summarized, and contextualized automatically by DistantNews, with a note on how the source frames the story. Not individually reviewed before publishing. How this works.

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