Rogers Customer Falls Victim to Sophisticated Delivery Scam

A British Columbia resident is speaking out after becoming a victim of a highly sophisticated delivery scam that impersonated Rogers, the telecommunications provider. Shamim Rahimi described feeling "so bad and so trapped" after a scammer, who had "full access" to her information, convinced her the new device she ordered was delayed.

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He had full access to my information. For this reason, I never questioned him and I never doubted that he was a Rogers employee.

Rahimi had recently signed up for a new device and phone line through her Rogers app. A representative called to confirm the order, but the next day, someone claiming to be from Rogers contacted her again. This individual informed her that the color she requested was out of stock, causing a delay. The scammer demonstrated intimate knowledge of the situation, even knowing when the phone was scheduled for delivery before Rahimi did.

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He knew even before me that the phone arrived at my place.

Following the phone's arrival, the scammer continued to contact Rahimi, possessing details of her contract and billing. He persuaded her to courier the phone back to Rogers, claiming it was necessary to combine her phone numbers under one account for a special loyalty offer. She was provided with a prepaid UPS shipping label, believing she was returning the device to Rogers.

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I feel so bad and so trapped.

Rahimi's suspicions were raised by a family member, prompting her to contact Rogers to initiate a fraud investigation and file a police report. However, Rogers rejected her claim, stating it fell outside the scope of their fraud management support and that actions taken with the device post-purchase were not their responsibility. Rahimi expressed distress over how her personal information was compromised, questioning Rogers' data protection measures. Rogers maintained that there was no record of Rahimi's account being breached and highlighted their efforts to educate customers about fraud, including specific warnings about return scams and information provided within shipping boxes.

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How they cannot protect even my information?