Saudi Arabia Expands Use of AI to Serve Hajj Pilgrims

Saudi Arabia is demonstrating its commitment to innovation by significantly expanding the use of artificial intelligence and advanced technologies to serve pilgrims during the Hajj season. The Saudi Data and Artificial Intelligence Authority (SDAIA) is at the forefront of this transformation, implementing programs designed to boost efficiency and strengthen coordination across various government bodies. This technological push is crucial for managing one of the world's largest annual logistical operations, ensuring a smoother and more secure experience for millions of faithful.

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the authority had continued to support the Ministry of Interior’s Makkah Route initiative, now in its eighth year and implemented with several government agencies.

A key focus is the enhancement of services through AI-driven solutions. SDAIA's efforts include operating and supporting numerous technical systems across the holy sites, as well as facilitating operations at air, land, and sea ports. The "Makkah Route" initiative, now in its eighth year, is a prime example of this technological integration. SDAIA provides advanced digital solutions in 10 countries, allowing pilgrims to complete entry procedures in their home countries before arriving in Saudi Arabia, thereby reducing congestion and wait times.

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SDAIA provided advanced technical services in 10 countries through 17 international ports, equipping the initiative’s halls with the latest digital solutions powered by data and artificial intelligence.

Furthermore, SDAIA has developed a specialized mobile device, powered by data and AI, to assist authorities in processing pilgrims' information automatically and flexibly. This technology is particularly beneficial for the elderly and individuals with disabilities, as it can verify travel documents and visas with high accuracy in under 40 seconds. This innovation not only improves performance but also enhances the overall safety and comfort of the Hajj journey. The Kingdom's proactive adoption of cutting-edge technology underscores its dedication to leveraging innovation for the betterment of the Hajj experience, reflecting a forward-thinking approach to religious pilgrimage.

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SDAIA, in partnership with the Ministry of Interior, had developed a mobile device this year supported by data and AI technologies to help authorities complete pilgrims’ procedures automatically and flexibly, particularly for the elderly and people with disabilities.