Saudi Arabia Ranks First Regionally in Digital Government Services

Saudi Arabia has once again secured the top position in the Middle East and North Africa for digital government services, maintaining its leadership for the fourth consecutive time in the Government Electronic and Mobile Services Maturity Index (GEMS) for 2025. The index is issued by the United Nations Economic and Social Commission for Western Asia (ESCWA).

The Kingdom achieved a remarkable 99% maturity rate in the overall index assessment. This high score underscores the sustained advancement of Saudi Arabia's digital government and its consistent progress within the region, as reported by SPA.

Eng. Ahmed Mohammed Alsuwaiyan, Governor of the Digital Government Authority, affirmed that this leading ranking reflects the strong support from the nation's leadership for the digital government ecosystem. This support has fostered an integrated government model focused on beneficiaries, enhanced national economic competitiveness, and improved government performance efficiency through sustainable practices.

Alsuwaiyan noted that the achievement highlights the dedicated efforts of government agencies in developing procedures and platforms, and in adopting cutting-edge technologies like artificial intelligence. These advancements position Saudi Arabia as a global model for business efficiency and digital economy growth, aligning with the ambitious goals of Saudi Vision 2030.

The GEMS index, which evaluated 17 countries and 100 priority government services delivered digitally, saw Saudi Arabia excel across three sub-indicators. It achieved 100% in Service Availability and Development, 99% in Service Usage and User Satisfaction, and 100% in Public Outreach. This success spans vital sectors, including civil services for document issuance, justice for electronic procedures, health for remote appointments, and customs clearance for accelerated transactions. The progress is driven by advanced digital infrastructure, inter-agency integration, enhanced digital inclusion, and the strategic use of data and AI to deliver efficient, proactive, and reliable government services.

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The top ranking in the overall index reflects the support provided by the wise leadership to the digital government ecosystem in developing an integrated government model that places beneficiaries at the center of attention, enhances the competitiveness of the national economy, and improves government performance efficiency through a sustainable approach.