Storms: Customers Valid in 38% of Insurance Complaints, Regulator Proposes Solutions

A significant portion of insurance claims related to storm damage are proving to be valid, according to a recent report. Customers are justified in 38% of their complaints against insurance companies, highlighting widespread issues with claim processing.

The primary grievances cited by policyholders include the complete absence of a response from insurers, lengthy delays in settling claims, and outright refusals to pay based on contractual exclusions. These issues leave customers frustrated and without the support they expect after experiencing storm-related losses.

In response to these widespread concerns, the Portuguese insurance regulator, ASF, is actively working on solutions. The organization has put forward several proposals and recommendations aimed at improving the claims process and ensuring fairer treatment for policyholders. These initiatives seek to address the systemic problems that lead to justified complaints and to restore confidence in the insurance sector.