SUBE Top-Up Problems Cause Long Lines and Delays at Subway and Train Stations

Passengers faced long lines and delays at subway and train stations after the SUBE card's electronic top-up system began working intermittently. The disruption affected attempts to credit balances bought through mobile phones and virtual wallets.

The problem appeared mainly at machines in subway and train stations, although many users said some bus lines were affected as well. The specific technical fault was initially unclear.

Authorities told La Nación they were working to normalize the service as soon as possible. They advised passengers who had already bought balance not to make another purchase, but to try crediting it later.

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Due to technical problems beyond SUBE's control, the purchase and crediting of balance may operate intermittently. We apologize for the inconvenience.

In a statement posted on X, SUBE said, "Due to technical problems beyond SUBE's control, the purchase and crediting of balance may operate intermittently. We apologize for the inconvenience." The institution later said the delays were linked to its telecommunications-services provider and had been recorded during the previous day.

Passengers at locations with ticket offices were advised to ask public transport staff to credit the balance manually, as they would for a cash top-up. SUBE also suggested using alternative payment methods where possible and said it would communicate the service's normalization through its official channels.

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The delays in electronic top-ups may result from problems beyond SUBE's control, linked to the telecommunications-services provider and recorded during the previous day.