Taiwan Railways Ticket Bonuses Unclaimed for Five Years Despite High Sales

Taiwan Railways Administration (TRA) employees have been eligible for ticket sales bonuses for five years, a system designed to boost morale and performance. However, the program has been entirely unsuccessful, with not a single employee receiving any payout during this period.

This lack of distribution is particularly striking given the high volume of sales, with the TRA selling approximately 3 million tickets each month. The bonus system was intended to reward high-achieving individuals and stations based on a points ranking, with quarterly calculations.

The TRA's industry union has voiced strong criticism, arguing that the system has failed in its primary objective: to incentivize staff. The union points to the five-year period without any bonuses being claimed as evidence that the current structure is ineffective and needs a complete overhaul to genuinely motivate employees.