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Taiwan's E-DA Theme Park upgrades to 5G AI park with enhanced digital experiences

From Liberty Times · () Chinese

Translated from Chinese, summarized and contextualized by DistantNews.

At a glance

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  • E-DA Theme Park in Taiwan has been upgraded to become the first "5G AI Theme Park" in the country.
  • The upgrade, a collaboration between the Institute for Information Industry (III) and the park, aims to enhance digital transformation in tourism.
  • New features include 5G network coverage, AI-powered interactive experiences, and a multilingual smart customer service system.

Taiwan's E-DA Theme Park has undergone a significant digital transformation, becoming the nation's first "5G AI Theme Park." This initiative, a collaboration between the Institute for Information Industry (III) and the park, aims to leverage 5G and generative AI technologies to revolutionize the tourism experience.

The park, which opened in 2010, faced challenges including insufficient network bandwidth, limited interactive entertainment, and customer service strain during peak hours. To address these issues, III implemented a 5G private network covering over 1.5 hectares, significantly improving network performance.

Several AI applications have been integrated to enhance visitor engagement. The "5D Ghost Ship" attraction now features ReID image stitching technology and real-time AI model computing, allowing visitors to engage in high-resolution face-swapping interactions with virtual characters. Additionally, the new "5D Magic Space" introduces an "AI Immersive Interactive Theater" where AI transforms static artwork into dynamic experiences, enabling visitors to become part of the art.

To cater to the growing number of international tourists, E-DA Theme Park has also launched a smart multilingual customer service system. Utilizing large language models (LLMs), the system supports seven languages, Chinese, English, Japanese, Korean, Vietnamese, Thai, and Indonesian, providing instant responses to common inquiries. This has increased customer service coverage by nearly 60%, improving visitor experience and reducing the workload for frontline staff.

III emphasizes that the success of digital transformation lies in meeting user needs and creating value. This collaboration has successfully upgraded a traditional theme park into an AI-powered entertainment space, setting a new benchmark for smart tourism in Taiwan.

The key to digital transformation is not how much technology is introduced, but whether it can truly respond to user needs and create actual value.

— Institute for Information Industry (III)Stating the principle behind the successful digital upgrade of E-DA Theme Park.
DistantNews Editorial

Originally published by Liberty Times in Chinese. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.

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