Tax authority increases staff by 11 percent

Morocco's Directorate General of Taxation (DGI) reported an 11% increase in its employee numbers in 2025, bringing its total workforce to 6,606. This expansion reflects a strategic focus on bolstering essential tax administration services. The report highlights that 85% of the newly hired staff were allocated to key operational areas, aiming to enhance the efficiency and effectiveness of tax collection and management.

Beyond expanding its human resources, the DGI underscored its commitment to developing its workforce through comprehensive training programs. In 2025, the directorate organized 454 training sessions, benefiting 13,631 participants. This investment in professional development aims to equip employees with the necessary skills to navigate the evolving landscape of tax administration and service delivery.

The DGI is also prioritizing the enhancement of digital services to improve taxpayer experience. Initiatives such as the "DGIbot" on the official portal and the "DARIBATI" mobile application provide taxpayers with immediate and targeted assistance, reducing the need for physical visits. These digital tools are part of a broader effort to modernize services and make tax procedures more accessible.

These digital platforms handled a significant volume of inquiries in 2025, with the call and email center receiving 104,768 assistance requests. Of these, 36% were handled via phone and 64% via email. The center also plays a crucial role in disseminating information about current tax laws and updates related to remote services, alongside developing technical guides to simplify online procedures.