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Technical glitch disrupts Nepal's online land services

From Kathmandu Post · () English

Translated from English, summarized and contextualized by DistantNews.

At a glance

News Named sources Ongoing story
  • A technical glitch has disrupted Nepal's Department of Land Management and Archive online services for two days, affecting thousands of users.
  • The issue stems from a fault in the Public Access Module (PAM) platform, with services expected to resume by July 17.
  • Excessive traffic is cited as the cause, though the department's internal systems remain functional and manual services are being provided.

Nepal's online land services are in disarray due to a technical glitch affecting the Department of Land Management and Archive. The disruption, now in its second day, has inconvenienced thousands of users relying on the Public Access Module (PAM) for land administration.

The problem, according to a department notice, is expected to persist until July 17. Software failures have become a recurring issue for Nepal's land administration and revenue systems, frequently delaying public services and transactions.

The issue is with the platform provided to the public. The department’s internal system is still functioning, and we have been providing services through the land administration service desk.

— department officialExplaining the cause of the disruption and the workaround.

A department official, speaking anonymously, explained that the fault lies with the public-facing platform, not the internal systems. Service seekers, legal document preparers, and financial institutions have been unable to submit online requests for crucial procedures like freezing land transactions and processing property transfers. The official attributed the disruption to excessive traffic on the system, noting that staff have been processing applications manually to mitigate the impact. Efforts are underway to restore the system by Friday.

It appears the system came under excessive load. We are working to restore it by Friday.

— department officialAttributing the cause and stating the restoration timeline.
DistantNews Editorial

Originally published by Kathmandu Post in English. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.

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