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"They treat us like we are less than nothing": Volotea sparks passenger anger over 30-hour flight delay and broken compensation promise

From Le Figaro · () French

Translated from French, summarized and contextualized by DistantNews.

At a glance

News Sources not specified Context piece
  • Volotea airline is facing anger from passengers whose Figari-Nantes flight was delayed by 30 hours.
  • The airline initially suggested passengers would receive compensation under European regulations.
  • Volotea later reneged on this promise, only offering a refund of the original ticket price.

Passengers are expressing outrage towards the Spanish airline Volotea after a flight from Figari, Corsica, to Nantes, France, was delayed by 30 hours. The incident, which occurred between June 1 and June 2, was attributed to a technical issue.

Initially, Volotea informed its approximately 80 affected passengers that they could expect compensation in line with European Union regulation EU261. This regulation typically mandates compensation for significant flight delays or cancellations caused by factors within the airline's control.

However, Volotea has since reversed its stance, offering only a refund of the original ticket price. This change of heart has led to considerable frustration and anger among passengers, who feel misled and undervalued. One passenger reportedly exclaimed, "They treat us like we are less than nothing."

The situation highlights ongoing issues with flight disruptions and passenger rights in Europe. While Volotea has not issued a public statement on this specific incident, the airline's handling of the situation has clearly disappointed and angered those affected, who were expecting compensation beyond a simple refund.

DistantNews Editorial

Originally published by Le Figaro in French. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.