Uber Eats users angered by mysterious 'fee' added to orders

A growing number of Uber Eats users in Taiwan are expressing outrage over a new, vaguely labeled "fee" that appears on their order summaries, even for those who subscribe to the platform's monthly membership program.

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He wants to rip you off, but hasn't figured out how yet, so he's just calling it a fee for now.

The issue gained significant traction after a user shared a screenshot on the social media platform Threads, showing a "fee" itemized alongside the food subtotal and delivery charge. Despite having an Uber One membership, which is intended to offer benefits like free delivery, the user was still charged a portion of this mysterious fee, sparking widespread anger and confusion.

Many users flooded the comments section with sarcastic remarks, with one user quipping that the fee was a placeholder for future charges the company hadn't yet devised. The app's explanation for the fee is minimal, stating it is a "service fee" that varies based on order amount and covers order processing costs. This explanation has done little to appease frustrated customers, who question its necessity and its distinction from the existing delivery fee.

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This fee is unnecessary. You're already charging delivery fees, so what's the point of our membership?

The controversy comes amid broader discussions about rising costs on delivery platforms, particularly after new regulations were passed. Many users are now reconsidering the value of their Uber One memberships, with some stating they will not renew upon expiration. The platform's handling of this "fee" has led to a significant backlash, eroding user trust and satisfaction.

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The name doesn't even try to hide it anymore.