US closes probe into 2024 Delta Air Lines meltdown sparked by CrowdStrike outage

The Trump administration has concluded its investigation into a major disruption at Delta Air Lines in July 2024, opting not to impose any penalties. The incident, which impacted the travel plans of 1.3 million customers, was reportedly sparked by a widespread outage from cybersecurity company CrowdStrike.

Following the widespread disruption, the Biden administration had initiated a probe into the event. This investigation was prompted by the fact that other major airlines were able to restore normal operations more quickly than Delta. However, a spokesperson for the U.S. Department of Transportation stated that the review determined Delta's passengers received timely refunds, adequate assistance with their baggage, and appropriate support for passengers with disabilities.

The investigation's closure without penalties suggests that while the CrowdStrike outage caused significant disruption, Delta's response to its customers met the necessary standards for assistance and compensation, according to the Department of Transportation's review.