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Users complain about WhatsApp account blocks
๐Ÿ‡ฐ๐Ÿ‡ฟ Kazakhstan /Technology

Users complain about WhatsApp account blocks

From Tengrinews · () English

Summarized and contextualized by DistantNews.

At a glance

News Named sources Ongoing story
  • WhatsApp users are experiencing unexpected account blocks, with the app showing compliance checks instead of chats.
  • Meta confirmed the issue and stated that efforts to restore access are underway, advising affected users to wait up to 24 hours for a resolution.
  • The company cited its ongoing efforts to combat spam, scams, and threats to user safety, acknowledging that errors can occur and are being rectified.

Numerous WhatsApp users have reported sudden and unexplained account blocks, leaving them unable to access the messaging service. Instead of their usual chats, users encountered notifications indicating their account activity and device data were being checked for compliance with WhatsApp's service rules.

Meta, the parent company of WhatsApp, acknowledged the problem and confirmed that work to restore access was in progress. A company representative stated that while they strive to prevent abuse of their platform, they sometimes make mistakes and are working to fix them swiftly. Affected users were advised to wait for the review results, typically promised within 24 hours.

My WhatsApp account was suddenly disabled without any warning. I only use the official app, and my work depends on WhatsApp. Please help. This was so unnecessary @WhatsApp

โ€” saloniA user named Saloni expressed her frustration on X (formerly Twitter) after her WhatsApp account was disabled without warning, highlighting her reliance on the app for work.

The company representative explained that such actions are part of their ongoing efforts to protect users from spam, scams, and threats. They also noted that temporary blocks can occur due to using unofficial app versions or engaging in data "scraping." Meta assured users that if an error is systemic, access would be automatically restored as part of the corrective measures being implemented.

We are always working to stay ahead of those trying to abuse our service and ban accounts to help keep other users safe. Sometimes we get this wrong, and if we do, we try to fix it as quickly as possible to get people back to chatting. Weโ€™ve taken action to restore affected accounts.

โ€” Meta company representativeA Meta representative explained the company's stance on account actions, acknowledging occasional errors and their commitment to swift resolution for affected users.
DistantNews Editorial

Originally published by Tengrinews. Summarized and contextualized by our editorial team with added local perspective. Read our editorial standards.