Venezuela's Saime launches digital platform to reschedule earthquake-affected passport appointments

Venezuela's Service of Identification, Migration, and Foreigners (Saime) has activated a technological protocol to help users reschedule passport appointments that were disrupted by recent earthquakes. The agency announced the new digital platform on Monday, allowing individuals with appointments between June 25 and July 13, 2026, to rebook their services.

The contingency measure became necessary after Saime offices temporarily suspended public services due to infrastructure damage and safety inspections following earthquakes on June 24. The agency emphasized that the rescheduling process will be handled exclusively through its website.

To rebook, affected users must log into the Saime portal, navigate to the passport section, and cancel their original appointment. The system will then display a list of operational Saime offices, allowing users to select a preferred location and choose an available date and time. After confirming the new appointment, users must download and print a new appointment slip.

Saime has also established direct support channels, including a toll-free phone line (0-800-SAIME-00), to assist users experiencing technical difficulties with the platform. The agency urged citizens to complete the rescheduling process personally to avoid delays in receiving their travel documents.