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VIDEO: IMSS Puebla Medical Staff's Response Sparks Outrage Online; "If She Dies, They'll Notify You"
🇲🇽 Mexico /Culture & Society

VIDEO: IMSS Puebla Medical Staff's Response Sparks Outrage Online; "If She Dies, They'll Notify You"

From El Universal · () Spanish

Translated from Spanish, summarized and contextualized by DistantNews.

At a glance

News Named sources Under investigation
  • A video surfaced showing a medical staff member at IMSS Puebla Hospital responding dismissively to a patient's family member inquiring about the patient's condition.
  • The staff member's response, "If she passes away, they will notify you for the death certificate," sparked outrage online.
  • IMSS Puebla has stated that it will apply sanctions and has contacted the family, emphasizing its commitment to dignified and respectful treatment.

A video circulating on social media has ignited controversy, showing a medical staff member at the General Regional Hospital No. 36 of the Mexican Social Security Institute (IMSS) in Puebla responding insensitively to a concerned family member. The incident occurred at the "Carmen Serdán Alatriste" hospital, which was inaugurated in December 2025.

She came in bleeding, she's emptying out, and for eight hours I don't know if she's dead or alive, nothing.

— Juan Carlos GarcíaThe husband of a patient expressed his distress over the lack of updates on his wife's condition after eight hours at the hospital.

The video, widely shared on various platforms, captured the husband of a patient who had been admitted due to severe hemorrhaging. After eight hours without any updates on his wife's condition, he approached the relevant area for information. "She came in bleeding, she's emptying out, and for eight hours I don't know if she's dead or alive, nothing," he expressed his distress.

The staff member's shocking reply was, "If she passes away, they will notify you for the death certificate." This response immediately surprised the husband, identified as Juan Carlos García, and fueled widespread anger among online users. The situation escalated when the nurse responded to his dismay by saying, "Thank God no sir, I do have the resources," further infuriating him.

If she passes away, they will notify you for the death certificate.

— Medical Staff MemberThe staff member's dismissive response to the patient's husband's inquiry about his wife's health status.

In response to the public outcry, IMSS Puebla issued a statement on June 3rd, vowing to implement appropriate actions and sanctions according to current regulations. The institute confirmed that its personnel had contacted the patient's family to address the case. IMSS Puebla reiterated its commitment to promoting dignified and respectful treatment for all individuals, stating that the actions shown in the video do not represent the institution's philosophy or core values of solidarity and respect for its beneficiaries.

Thank God no sir, I do have the resources.

— Medical Staff MemberThe staff member's further remark in response to the husband's dismay, which reignited his anger.
DistantNews Editorial

Originally published by El Universal in Spanish. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.

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