2026 Hajj: NAHCON urges pilgrims to submit complaints, review service providers

The National Hajj Commission of Nigeria (NAHCON) has initiated a review of the 2026 Hajj and Umrah exercise, actively seeking input from pilgrims who participated. The commission is calling on all pilgrims to submit any complaints or comments they may have regarding the services rendered by various individuals and institutions during the pilgrimage.

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The Commission wishes to inform the general public that it has commenced a review of the 2026 Hajj and Umrah exercise.

This initiative is a core part of NAHCON's statutory duty to regulate and oversee organizations involved in Hajj and Umrah operations within Nigeria. By gathering feedback, the commission aims to identify areas for improvement in future Hajj and Umrah operations. The information collected will be crucial in enhancing the quality of services provided to pilgrims in subsequent years.

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Pilgrims who have complaints or comments regarding the services rendered by any individual or institution during the exercise should forward these to the Commission for appropriate action.

Furthermore, the feedback will play a significant role in informing decisions regarding the renewal of licenses for service providers. This includes tour operators, State Muslim Pilgrims’ Welfare Boards, airlines, cargo companies, caterers, and accommodation providers. NAHCON also welcomes suggestions and ideas from stakeholders and the general public on how to further improve these religious journeys.

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These petitions will help the Commission identify ways to improve services for future Hajj and Umrah operations.

To ensure comprehensive data collection, NAHCON requires all submissions, including complaints, comments, and suggestions, to include the author's full address. Pilgrims and stakeholders have until July 31, 2026, to submit their feedback via mail or email to the addresses provided by the commission.

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The information will inform decisions on the renewal of licences for relevant service providers, including tour operators, State Muslim Pilgrims’ Welfare Boards, airlines, cargo companies, caterers and accommodation service providers.