A1 network suffers its second nationwide outage this year

Calls were unavailable and online services disrupted across Slovenia after A1’s network suffered another nationwide outage this year.

The disruption began shortly before 3 p.m. A1 said that mobile and fixed networks could be affected throughout the country, and that its teams were working intensively with the relevant contractors to repair the fault. The company apologized to users and thanked them for their understanding.

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Across the whole of Slovenia, disruptions may occur in the mobile and fixed networks. Our teams, together with the relevant contractors, are working intensively to fix the fault. We apologize to users for the inconvenience and thank them for their understanding.

A1’s chatbot said the company understood users’ concern but did not yet know when the problems would be resolved. It said the repair effort had priority and that the disruption would be fixed as quickly as possible. Users of the HoT and Bob operators also reported difficulties. Questions about the cause, the extent of the disruption and whether A1 had formally reported it were sent to AKOS, Slovenia’s communications and services regulator.

The outage followed a larger A1 failure on February 27, when mobile, fixed-line and television services were unavailable for about three hours across Slovenia. The operator’s website and Moj A1 app also stopped working, affecting Bob and HoT users and, to a lesser extent, T-2 customers who use A1’s network. Services returned at about 7:30 p.m. A1 attributed that failure to a software problem or a malfunction in network elements at a data center. Chief Executive Dejan Turk publicly apologized, and the company announced a detailed analysis of the causes.

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We fully understand your concern, but unfortunately we do not yet have an exact time for resolving the faults.