AB Vassilopoulos: Major Digital Overhaul Transforms Checkouts and Warehouses

Greek supermarket chain AB Vassilopoulos is undergoing a major digital transformation, introducing technological investments that will reshape store operations and its supply chain. For shoppers, the most visible changes are at the redesigned self-checkout stations, which aim to reduce waiting times and simplify transactions.

Customers can now utilize mixed payment methods within a single transaction, splitting their bill between cash and card. Loyalty card points are instantly redeemed at the end of a purchase, eliminating complex procedures. Additionally, personalized discounts, previously only accessible via mobile, will now be activated at in-store kiosks by scanning a loyalty card. Shoppers using food stamp cards can check their balances online before visiting the supermarket.

The most significant operational shift, however, occurs behind the shelves. AB Vassilopoulos is abandoning its traditional monthly inventory valuation for daily stocktaking. This move provides real-time insights into stock levels, enabling faster replenishment and minimizing empty shelves.

Furthermore, distribution centers are adopting the Lydia Voice international system. Warehouse staff will receive visual and audio instructions for picking products. Advanced slotting tools are also reorganizing warehouses to cut down on travel time and reduce errors in orders sent to stores. These changes collectively aim to enhance efficiency and customer experience.