Abu Dhabi Customs sees 12% jump in digital transactions in H1 2026

Abu Dhabi Customs has reported a significant surge in digital customs transactions, with a 12% increase in the first half of 2026 compared to the previous year. This growth highlights the effectiveness of the emirate's digital customs infrastructure in supporting supply chains and trade.

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Abu Dhabi Customs places customers and the business community at the centre of its priorities by providing smart and integrated customs services aligned with international best practices.

Key performance indicators show strong adoption of digital services. Pre-arrival clearance transactions constituted 89% of the total, marking a 7% rise. Proactive transactions also saw a substantial increase of 13.3%, while transactions completed through direct integration grew by 23.5%. These figures underscore the shift towards more efficient and streamlined customs processes.

The authority also achieved impressive customer satisfaction scores, reaching 95.6% through Abu Dhabi's unified government services platform, TAMM. Scores in the Customer Effort Index and Service Quality Index also exceeded 95%, indicating a positive user experience. These results reflect Abu Dhabi Customs' dedication to providing smart, integrated services aligned with international best practices.

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These services are designed to simplify procedures, provide proactive digital services, and improve the speed and efficiency of transaction processing.

Mubarak Matar Al Mansoori, Executive Director of the Operations Sector, emphasized the customer-centric approach, stating that services are designed to simplify procedures and enhance transaction speed. Abu Dhabi Customs remains committed to developing innovative solutions that facilitate trade, strengthen the business environment, and reinforce Abu Dhabi's position as a leading investment and trade hub.

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Abu Dhabi Customs’ commitment to developing innovative solutions that empower the business community, facilitate trade flows and support supply chains, thereby strengthening the competitiveness of Abu Dhabi’s business environment and reinforcing its position as a leading destination for investment and trade.