ACAMB visits NIBSS, advocates wider QR code adoption, stronger payment systems

The Association of Corporate Communication and Marketing Professionals in Banks (ACAMB) has urged Nigerian banks to enhance the adoption of digital payment channels, particularly QR code payments. This call follows a recent courtesy visit by ACAMB leadership to the Nigeria Inter-Bank Settlement System (NIBSS) Plc in Lagos.

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We want to make sure there is a space where banks engage, share ideas, and ask relevant questions about how to grow the industry as well as manage its challenges.

During the visit, ACAMB President Jide Sipe highlighted the association's desire for a dedicated forum where banks can collectively discuss industry matters. This, he explained, would ensure that new and valuable developments are communicated to the public promptly and accurately. "We want to make sure there is a space where banks engage, share ideas, and ask relevant questions about how to grow the industry as well as manage its challenges," Sipe stated.

Sipe also noted ACAMB's ongoing engagement with stakeholders, including the Chartered Institute of Bankers of Nigeria (CIBN), to foster better collaboration. He pointed to recent system downtimes as an example of how the industry communicates during service disruptions, expressing ACAMB's aim for narratives to be based on accurate information rather than external accounts. To achieve this, ACAMB proposed a stakeholders' conference to directly connect corporate communications heads with NIBSS.

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Seamless and effective payment has always been at the core of what we do.

Responding, NIBSS Managing Director and Chief Executive Officer, Premier Oiwoh, underscored the foundational role of reliable digital payment infrastructures in achieving economic inclusion. "Seamless and effective payment has always been at the core of what we do," Oiwoh said. He added that NIBSS prioritizes industry fairness and trust by monitoring transaction velocity to anticipate potential issues and managing system load to ensure continuous service delivery. Oiwoh emphasized that customers expect fast, accurate, and flexible payment experiences, which are crucial for economic growth.

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As we all know, customers expect payments to be fast, accurate, and flexible.