AEON apologizes after woman alleges false shoplifting accusation at Long Biên mall

AEON Vietnam has issued a sincere apology to customers and the community for a negative shopping experience at its Long Biên mall in Hanoi, particularly addressing concerns about staff behavior. The apology comes after a woman reported being stopped and falsely accused of shoplifting by two men on the evening of June 7.

The incident occurred as the woman, accompanied by her two young children, was heading towards the parking area to get a taxi. She claims two men, not in uniform and without identification, approached her and accused her of theft. Despite her insistence that she had made purchases and had a receipt, one of the men allegedly insisted on calling the police to take her and her children to the station, causing distress to the children.

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AEON Việt Nam cũng chân thành xin lỗi toàn thể khách hàng và cộng đồng vì những trải nghiệm chưa tốt và những lo ngại phát sinh từ vụ việc. Đặc biệt, trước các phản ánh liên quan đến thái độ, tác phong của nhân viên.

It was only after the woman raised her voice and drew the attention of bystanders that one of the individuals presented an identification card, identifying himself as a security employee. A subsequent check of her belongings against the receipt confirmed no discrepancies. The woman stated that the experience of being suspected, jostled, and asked to get into a car before her goods were properly checked had impacted her and her children's dignity and emotional well-being. She requested a review of security camera footage, a clarification of the incident, and a satisfactory apology.

AEON Vietnam stated its commitment to transparency and customer interests, emphasizing its efforts to apologize directly to the affected customer and her family. The company is actively reviewing the incident and cooperating with authorities to verify the reported details. Local authorities from the Long Biên ward People's Committee confirmed they are also working with all parties involved to clarify the situation and will take strict action if any violations are found.

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Với tinh thần trách nhiệm của một doanh nghiệp luôn đề cao sự minh bạch và lợi ích của khách hàng, chúng tôi đang nỗ lực làm việc với quý khách hàng để gửi lời xin lỗi trực tiếp đến quý khách và gia đình.