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🇩🇰 Denmark /Economy & Trade

After accusations of fraud: Energinet blocks company's access to customer system

From DR Nyheder · () Danish

Translated from Danish, summarized and contextualized by DistantNews.

At a glance

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  • Denmark's grid operator Energinet has suspended an energy trading firm's access to a system for registering new customer agreements.
  • The firm, Energidrift, is accused by competitor OK of improperly transferring customers from the troubled Velkommen group without consent.
  • Energinet cited the need to prevent further erroneous supplier changes and limit negative consequences for customers and other suppliers.

Energinet, the operator of Denmark's electricity grid, has temporarily blocked the energy trading company Energidrift from accessing its system for registering new customer agreements. This action follows accusations that Energidrift improperly transferred customers.

Competitor OK has accused Energidrift of fraud, alleging that customers who left the struggling Velkommen group were moved to Energidrift without their consent. Energinet confirmed that 127 customers were unintentionally switched from Velkommen. Energidrift's access to the system was suspended yesterday morning.

Martin Lervad Lundø, Energinet's DataHub director, stated that the suspension was implemented "to prevent further potentially erroneous supplier changes and to limit the negative consequences for customers, other energy suppliers, and the involved companies." Energinet has requested Energidrift to provide customer dialogue records, including legally required recorded customer conversations, which the firm has not yet submitted.

We did that to prevent further potentially erroneous supplier changes and to limit the negative consequences for customers, other energy suppliers, and the involved companies.

— Martin Lervad LundøEnerginet's DataHub director explaining the reason for suspending Energidrift's access to the customer registration system.
DistantNews Editorial

Originally published by DR Nyheder in Danish. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.

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