After VETC, ePass stops linked fees of 6,600 VND

Viettel Money has announced it will cease charging a 6,600 VND monthly fee for individual users and 66,000 VND for businesses linked to the ePass electronic toll collection system. The decision comes after the company received feedback from customers regarding the transaction processing fees.

Viettel Money stated that it prioritizes customer interests and is therefore suspending the fee policy for ePass account linking. Similarly, VETC, another electronic toll collection service provider, confirmed it is also stopping its planned electronic wallet service fees. VETC acknowledged that its communication and implementation of the new policy were insufficient and did not achieve customer consensus.

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On the spirit of listening and putting customer interests first, Viettel Money decides to stop the fee policy for customers linking ePass traffic accounts with Viettel Money.

Previously, VETC and ePass had planned to implement monthly fees starting in August. The 6,600 VND fee for individuals and 66,000 VND for businesses were intended to fund technology infrastructure maintenance and upgrades, real-time transaction processing and reconciliation, and enhanced security and service quality. The providers emphasized that these fees were for electronic wallet services, not for road usage or traffic account management.

The planned fees had sparked significant backlash from drivers, many of whom expressed dissatisfaction with paying additional charges for maintaining an account linked to their electronic toll system, especially when their pre-loaded funds in the wallet did not earn interest. VETC stated it will collaborate with banks and payment intermediaries to optimize the system and introduce more cost-effective payment methods for users.

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The communication process and the planned implementation of the policy were not comprehensive enough and did not create customer consensus.