AIB launches external appeals process for denied hybrid work requests

A new appeals process has begun for AIB staff whose requests for hybrid working arrangements are refused. This process was agreed upon between AIB and the Financial Services Union (FSU) as part of the bank's new hybrid working model negotiations.

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All AIB employees who have been refused an exception to the new AIB hybrid working will be entitled to appeal using the pre-set process agreed between the FSU and the bank.

Independent third party Stratis Consulting will now hear the appeals. Gareth Murphy, Head of Industrial Relations and Campaigns with the FSU, stated that all employees denied an exception to the new hybrid working policy are entitled to use this process. The FSU anticipates around 700 appeals in the coming months.

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the FSU expects in the region of 700 appeals to be heard over the coming months.

Murphy added that employees can maintain their current working arrangements until their appeal is decided. The final decision will be binding on both the employee and the bank, though employees retain their external legal rights. AIB confirmed it is informing staff whose requests were unsuccessful, outlining reasons and options, including the independent appeals process developed with the FSU.

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When a final decision has being reached it will be binding on both parties, except for any external legal rights the employee may pursue.

The bank believes that in-person time fosters collaboration, connection, and innovation, benefiting customers. However, AIB also recognizes the advantages of structured hybrid work and is committed to enabling it, continuing engagement with the FSU through established industrial relations channels.

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All employees who appeal will continue to work their current arrangement until they receive an outcome from their appeal.