Algérie Télécom launches online service for fixed-line transfers

Algérie Télécom has introduced an online service that allows customers moving house to request the transfer of their fixed telephone line without visiting a company agency.

The operator presents the service as part of Algeria’s broader drive to digitize public administration. Customers can access the official platform, complete a dedicated form and submit the request electronically at any time.

The form collects essential personal information and details needed to process the application. Once the request reaches Algérie Télécom’s database, specialized teams assess whether the transfer can be carried out in the requested area.

After the technical review, the operator contacts the customer to finalize the process and connect the line at the new address. The company says the system should reduce paperwork, ease pressure on physical service counters and help households maintain telephone and internet access after moving.

Algérie Télécom also says it will retain formal administrative procedures to protect the security and traceability of line-transfer requests. Its official documents include a formal request template alongside the new digital process.