Allegro arms up for a new customer battle with ElevenLabs alliance

Allegro is bringing in a new weapon in the fight for customers: a voice assistant built with Polish voice-technology leader ElevenLabs. The companies are expected to provide details of their cooperation on Monday, Rzeczpospolita reported.

The new agent will answer routine questions quickly, starting with delivery status and parcel collection. Those questions are especially relevant to customers using parcel lockers. When a case becomes more complicated, the assistant will transfer the call to a consultant and prepare a short summary of the conversation, including the parcel number. That should reduce the time needed to handle the call.

The system uses ElevenLabs’ advanced multi-agent architecture. Rather than relying on one universal AI assistant, separate assistants handle different types of cases. The companies say this makes it easier to add new scenarios without building the system from scratch. The project will be developed gradually over the coming months.

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We are building AI that communicates at a human level, in every channel and every modality. With Allegro, we are working to change how it serves customers, and we are starting with deliveries. This is an area where the change will be immediately felt and visible to millions of customers.

“We are building AI that communicates at a human level, in every channel and every modality. With Allegro, we are working to change how it serves customers, and we are starting with deliveries. This is an area where the change will be immediately felt and visible to millions of customers,” ElevenLabs chief executive and co-founder Mati Staniszewski told Rzeczpospolita.

Allegro chief executive Marcin Kuśmierz said the company wanted to become one of the world’s most advanced marketplaces in its use of AI. Allegro is working with technology companies including ElevenLabs, Google and OpenAI and currently has more than 100 AI projects involving hundreds of engineers and specialists. Consulting firm OC&C Strategy Consultants forecasts that AI tools could become the main source of traffic for online shops by 2028, generating more than half of all visits.

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We want to become one of the most advanced marketplaces in the world in terms of using AI. To achieve this, we do not operate in isolation. We work closely with global technology leaders such as ElevenLabs, Google and OpenAI.