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AT&T Mexico Loses 1 Million Prepaid Customers Amid Phone Registration Drive
🇲🇽 Mexico /Economy & Trade

AT&T Mexico Loses 1 Million Prepaid Customers Amid Phone Registration Drive

From El Universal · () Spanish

Translated from Spanish, summarized and contextualized by DistantNews.

At a glance

News Sources not specified Ongoing story
  • AT&T Mexico reported a loss of one million prepaid mobile customers in the second quarter of 2026, primarily due to mandatory phone number registration.
  • Despite the prepaid decline, the company saw growth in its postpaid segment, adding 369,000 customers.
  • The mandatory registration, which began in January, had only reached 43% of lines by its initial June deadline, leading to a government extension.

AT&T Mexico experienced a significant drop in its prepaid customer base, losing one million users in the second quarter of 2026. This decline is largely attributed to the mandatory mobile phone registration process, which has impacted subscriber numbers across the industry.

While the prepaid segment suffered, AT&T Mexico managed to grow its postpaid customer base, adding 369,000 subscribers. This brought the total number of postpaid users to 7.457 million by the end of June. The company's total revenue for the quarter reached $1.224 billion, a 16.1% increase compared to the same period in 2025, largely driven by favorable exchange rates.

The mandatory registration of mobile lines, initiated in January, faced a slow uptake, with only 43% of lines registered by the original June deadline. The federal government subsequently extended the deadline, with service suspensions for unregistered lines set to begin on August 15 and continue through December 31, depending on the last digit of the phone number.

Mónica Aspe, AT&T Mexico's CEO, stated that the company remains focused on completing the mobile line registration process in the second half of the year. The Competitive Intelligence Unit (CIU) noted that the mandatory registration requirement is causing a contraction in the prepaid market. Despite the customer base challenges, AT&T Mexico's EBITDA rose 12.9% to $227 million, though operating income fell by $8 million to $38 million.

Looking ahead to the second half of the year, we will continue to focus on successfully completing the mobile line linking process.

— Mónica AspeAddressing the ongoing mandatory mobile line registration in Mexico.
DistantNews Editorial

Originally published by El Universal in Spanish. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.

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