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🇳🇬 Nigeria /Health & Science

AXA Mansard Tackles Healthcare Access Delays with WhatsApp Platform

From ThisDay · () English

Translated from English, summarized and contextualized by DistantNews.

At a glance

News Named sources Context piece
  • AXA Mansard introduced Karis, a WhatsApp-based platform to streamline health insurance processes and reduce delays in accessing healthcare services.
  • The platform allows enrollees to interact directly via WhatsApp, eliminating long waits for authorization and clarifying benefit information.
  • Karis aims to simplify health insurance by enabling direct access to services through a chatbot linked to the enrollee's HMO ID and phone number.

AXA Mansard Plc has launched Karis, a new WhatsApp-based platform designed to eliminate frustrations and delays in accessing healthcare services for its health insurance enrollees. The digital innovation aims to simplify the entire process, from seeking treatment authorization to understanding plan benefits.

Karis was developed to address the frustrations often experienced by customers in accessing healthcare services.

— Mr Olusesan OgunyooyeExplaining the motivation behind the development of the Karis platform.

According to Olusesan Ogunyooye, Head of Marketing at AXA Mansard, the Karis platform was developed to address common customer pain points. These include long waiting times for treatment authorization, uncertainty about health plan benefits, and the need to rely on customer care or employers for information. The platform allows enrollees to bypass these hurdles by interacting directly through WhatsApp.

The solution allows enrollees to access healthcare services directly through WhatsApp without downloading a separate application.

— Mr Olusesan OgunyooyeDescribing the user-friendly nature of the Karis platform.

Users can simply send a message to the dedicated WhatsApp number. A chatbot then guides them through a welcome message, consent notification, and privacy policy before presenting a menu of available services. The system is linked to the enrollee's Health Maintenance Organisation (HMO) identification number and registered phone number, ensuring seamless identity verification and service access. This initiative underscores AXA Mansard's commitment to leveraging digital innovation to enhance customer experience in the health insurance sector.

Users simply send a message to the dedicated WhatsApp number, after which the chatbot provides a welcome message, consent notification, privacy policy and a menu of available services.

— Mr Olusesan OgunyooyeDetailing the user interaction process with the Karis chatbot.
DistantNews Editorial

Originally published by ThisDay in English. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.

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