Bali Governor: Poor Immigration Service Could Harm Tourism

Bali Governor Wayan Koster has stressed the critical role of immigration service quality in maintaining Bali's standing as a premier global tourist destination. He stated that any shortcomings in serving foreign visitors could significantly damage the island's reputation.

"If we err in providing service, it will greatly impact Bali's tourism," Koster remarked during a public service bazaar organized by the Bali High Prosecutor's Office in Denpasar. He underscored that public services are fundamental needs, requiring all government agencies to be swift, accurate, accessible, and adaptable to evolving public demands.

Koster praised the public service bazaar concept, which consolidates various government services in one location, making it easier for citizens to access them. He specifically pointed to the immigration sector as strategically vital, serving as the initial point of interaction for international tourists entering Bali. The quality of this service, he noted, directly influences tourist comfort and shapes their overall impression of Indonesia.

With the number of foreign tourists visiting Bali approaching seven million annually, Koster acknowledged the increasing pressure on immigration services. He emphasized that managing these services effectively requires not only the efforts of the relevant agencies but also strong synergy among all stakeholders, including regional governments and vertical institutions. This collaborative approach is essential to ensure a professional and efficient system capable of meeting the growing demands of international tourism.

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If we err in providing service, it will greatly impact Bali's tourism.