DistantNews
Support us
Banamex and BBVA Apps Fail; Users Report Problems Persist Since Friday
🇲🇽 Mexico /Technology

Banamex and BBVA Apps Fail; Users Report Problems Persist Since Friday

From El Universal · () Spanish

Translated from Spanish, summarized and contextualized by DistantNews.

At a glance

News Sources not specified Ongoing story
  • Users reported issues with the mobile apps and online banking services of Banamex and BBVA starting Friday.
  • Down Detector shows a surge in reports for both banks since Friday midday.
  • Banamex users experienced 80% app problems, while BBVA users also faced significant app issues.

Customers of Banamex and BBVA banks have reported widespread problems with their mobile applications and online banking services since Friday. The issues have persisted into Saturday, causing frustration among users.

According to Down Detector, a platform that tracks service outages, reports for both banks began increasing significantly on Friday afternoon and continued through Saturday morning. For Banamex, 80% of user reports concern the mobile app, with smaller percentages for mobile and online banking. BBVA also saw a majority of complaints related to its app, followed by online and mobile banking.

One BBVA user described being unable to log in since Friday, receiving error messages despite entering the correct password. Similarly, a Banamex customer stated they could not open the app since July 23, 2026, with it freezing on a loading screen. Neither bank has yet issued an official statement regarding the ongoing disruptions.

DistantNews Editorial

Originally published by El Universal in Spanish. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.

More Stories

From Our Blog