Bank Aladin Syariah outlines digital banking challenges in the AI era

Indonesia’s digital banking industry is moving toward what Bank Aladin Syariah calls the era of intelligent banking, but its president director says technological progress must come with stronger safeguards. Koko Rachmadi said banks need to deepen security, protect customer data and strengthen cooperation between regulators and the industry.

Speaking at the 2nd Riau Economic Forum in Pekanbaru on August 31, 2026, Koko described the transition as bringing risks as well as opportunity. He listed cybercrime, fraud, deepfakes, data privacy, technology infrastructure, digital literacy and the sustainability of business models among the sector’s main challenges. AI adoption, he said, must be matched by the ability to detect and prevent new forms of digital crime.

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We are optimistic about the bright future of digital banking in Indonesia, but remain alert to its risks and continue to deepen and strengthen collaboration.

Bank Aladin Syariah is developing an approach that combines banking capabilities, artificial intelligence and fraud intelligence. Its tools include AI-powered electronic know-your-customer systems and a fraud detection system used from onboarding through everyday transactions. The bank is also shifting from a product-centered model toward an ecosystem-centered approach through open banking.

“The future of digital banking requires solutions that go beyond institutional boundaries, where close collaboration between regulators and industry is the key to ensuring that innovation and regulation develop in step,” Koko said. He added that cross-sector cooperation is needed to make digital payments safer, protect customer privacy and expand financial inclusion. The forum focused on Riau’s economic prospects and faster payment-system digitalization. Through the second quarter of 2026, Bank Aladin Syariah reported net profit of 38.3 billion rupiah, total assets of 15.1 trillion rupiah and more than 3.9 million registered customers.

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The future of digital banking requires solutions that go beyond institutional boundaries, where close collaboration between regulators and industry is the key to ensuring that innovation and regulation develop in step.