Banyuwangi launches 24-hour online health consultation service 'Oasis Wangi'

The Banyuwangi Regency government in East Java, Indonesia, has introduced "Oasis Wangi," an innovative online health consultation service offering 24-hour nonstop access to medical professionals. This digital platform aims to enhance the health and well-being of the local population by providing convenient and immediate medical advice.

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We appreciate this innovation, and it will improve the health of Banyuwangi residents, as they can consult from the beginning, so they don't come to the health service in a late condition.

Supported by Noora Health, an international non-governmental organization focused on health skills training, Oasis Wangi allows residents to consult with healthcare providers directly through WhatsApp. Banyuwangi Regent Ipuk Fiestiandani highlighted the service's potential to improve public health outcomes, stating that it enables early consultations, thus preventing individuals from seeking medical help only when their conditions are advanced.

"We appreciate this innovation, and it will improve the health of Banyuwangi residents, as they can consult from the beginning, so they don't come to the health service in a late condition," Fiestiandani said. She expressed hope that the service would encourage early detection of illnesses and contribute to increased life expectancy in the region.

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Questions from residents about health sent via WhatsApp will be directly responded to by healthcare professionals.

Anubhav Arora, Executive Director of Product and Tech at Noora Health Global, explained that the teleconsultation platform is user-friendly, operating via WhatsApp to avoid the need for downloading new applications. All consultations are free of charge. Healthcare professionals will provide clear medical guidance, including preventive measures, self-care instructions, and referrals to health facilities when necessary. The service will initially be piloted in three community health centers: Puskesmas Bajulmati, Puskesmas Mojopanggung, and Puskesmas Kabat, starting in late June 2026.

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With this kind of consultation, healthcare professionals will also suggest whether they can manage with self-care at home or must immediately seek treatment at a community health center or hospital for further examination.