Bauchi hospital unveils system to enhance service delivery

The Abubakar Tafawa Balewa University Teaching Hospital in Bauchi has introduced innovative digital healthcare solutions, the DHS_Mobile App and DHS SmartQueue System, to significantly improve patient experience and hospital operations. These systems are designed to streamline patient flow, decrease waiting times, and elevate the overall quality of service delivery.

The hospital's Head of Public Relations and Protocol Unit, Usman Koli, announced the launch, stating that the digital tools were formally demonstrated and piloted at the Family Medicine Department's General Outpatient Unit. This initiative represents a major stride in the hospital's commitment to embracing technology-driven healthcare services, according to Chief Medical Director Professor Yusuf Bara.

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The introduction of the DHS_Mobile App and DHS SmartQueue System represents a major milestone in our digital transformation journey and reflects our commitment to providing efficient, patient-centred healthcare services.

Professor Bara described the introduction of these systems as a "major milestone in our digital transformation journey" and a reflection of the institution's dedication to providing efficient, patient-centered care. The DHS SmartQueue System, in particular, is set to implement a structured and transparent patient queuing process. Patients will receive electronic queue tickets, leading to more orderly service, reduced congestion, and enhanced patient satisfaction.

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The pilot phase at the GOPD will provide an opportunity to evaluate the system’s effectiveness before its gradual deployment to other departments and service points within the hospital.

Furthermore, the system is expected to provide real-time data for monitoring service delivery and informing decision-making. The pilot phase at the General Outpatient Department will allow the hospital to thoroughly evaluate the system's effectiveness before its gradual deployment across other departments and service points.

The DHS_Mobile App, currently available on the Google Play Store and soon on the Apple App Store, will enable patients to book appointments, access services, and make payments remotely, especially for amenity services. Access currently requires a DHS eCard, and patients are advised to visit the hospital for registration. Telemedicine services are also being integrated into the platform for remote consultations.

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The system is expected to reduce congestion in waiting areas, improve clinic operations, enhance patient satisfaction, and provide real-time data for monitoring service delivery and decision-making.