BCP and Yape users report widespread outages on April 21

A wave of frustration swept through Peruvian social media on Tuesday, April 21, as numerous users reported widespread outages affecting Banco de Crédito del Perú (BCP) and its popular digital wallet, Yape. The disruptions prevented many from accessing their accounts or completing essential financial transactions, sparking concern and a flurry of complaints.

Reports on platforms like X indicated that the issues began as early as Monday, April 20, for some users, compounding their anxiety. The inability to use these crucial digital tools highlighted a growing reliance on online banking and mobile payment systems in Peru, making such outages particularly impactful for daily life and commerce.

BCP acknowledged the disruptions, attributing them to scheduled maintenance work that took place on April 19. While the bank assured customers that ATMs and credit cards remained operational, the intermittent nature of the online banking and Yape issues left many seeking immediate solutions. The bank provided a series of troubleshooting steps, including toggling airplane mode and adjusting phone date/time settings, in an effort to help users regain access, while its specialists worked to resolve the problem swiftly.

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The investigation into the crime of inciting violence against public officials has been initiated by the police and, after being transferred to the investigating prosecutor's office with jurisdiction, is ongoing at the Győr Regional Investigative Prosecutor's Office.